Line of Duty Medical, a division of Elevated Health Augusta (Augusta, Georgia), respects the privacy of the veterans, attorneys, and advocates we serve. This policy explains what information we collect, how we use it, and the choices you have. It applies to lineofdutymedical.com and our secure case portal.
Information we collect
Contact & booking information — name, email, phone, branch of service, and the conditions or case details you submit through our booking and intake forms.
Protected health information (PHI) — service treatment records, C-file documents, and other medical records that you, or your attorney on your behalf, provide so we can review them and prepare an independent medical opinion.
Payment information — processed by our payment provider (Stripe). We do not store full card numbers on our systems.
Usage information — basic technical data (such as pages visited) used to keep the site secure and functioning.
How we use your information
We use your information to assess whether an independent medical opinion can support your claim, to prepare and deliver the requested opinion or questionnaire, to communicate with you and your attorney, to process payment, and to meet our legal and professional obligations.
Health information & HIPAA
We handle PHI consistent with applicable law. Records you provide are used solely to perform the requested record review and medical-legal opinion. Reviewing records for litigation support does not create a physician–patient treatment relationship.
How we share information
We share information with your attorney or representative at your direction; with trusted service providers who host our platform, process payments, and send transactional email, under agreements that require them to protect your information; and where required by law. We do not sell your personal information.
Data security
We use encryption in transit and at rest, access controls, and audit logging to protect your information. No system is perfectly secure, but we work to safeguard the records entrusted to us.
Data retention
We retain case records and opinions for the period necessary to provide our services and to meet professional, legal, and recordkeeping requirements, after which they are securely deleted or de-identified.
Your choices
You may request access to, correction of, or deletion of your personal information, subject to our professional and legal obligations. Contact us using the details below.
Children
Our services are intended for adults and are not directed to children under 18.
Changes to this policy
We may update this policy from time to time; material changes will be reflected by the date above.
Contact us
Line of Duty Medical, a division of Elevated Health Augusta
7013 Evans Town Center Blvd, Suite 203, Evans, GA 30809
privacy@lineofdutymedical.com